Frequently Asked Questions - ellie and sam Help Center
Frequently Asked Questions
Orders
Orders typically ship within 1–2 business days, and we will notify you promptly if we anticipate any delays. Our team works hard to ensure every package is prepared with care and delivered as quickly as possible. We also encourage you to support local businesses by asking your favorite boutique to carry ellie and sam — it’s one of the best ways to help small brands grow within your community. Please note that ellie and sam reserves the right to refuse any order. If you have questions about orders or shipping, our team is here to help.
Fabric Care
ellie and sam blankets are crafted from ultra‑soft, high‑quality microfiber fabrics designed to feel gentle, comforting, and long‑lasting. To preserve their signature softness, we recommend handwashing and air‑drying, or tumble‑drying on a no‑heat setting. heat exposure — including from dryers, radiators, or hot environments like a car — may damage the fibers and shorten the product’s lifespan. Caring for your blanket with low‑heat, gentle methods helps maintain its texture, durability, and overall feel. For additional care guidance or product support, our team is always here to help.
Where is ellie and sam located?
We like to say ellie and sam is located in our hearts — but we are proudly based in Southern California.
Fundraising
ellie and sam is proud to support fundraising efforts for schools and nonprofit organizations, offering a simple way to give back while sharing products families love. From October 1–15, we provide a 20% discount to your supporters and donate 10% of all purchases directly to your organization. To participate, your group must be U.S.-based and a certified 501(c)(3) with an active EIN. For more information or to begin the process, please contact us at CustomerService@ellieandsam.com. Our team is here to help guide your fundraising request and support your organization’s goals.
For inquiries about these or any less frequently asked questions, please email us at CustomerService@ellieandsam.com